Customer Success Manager (CSM)
Pay
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Summary
The Customer Success Manager (CSM) is responsible for fostering strong relationships with assigned customer accounts to ensure satisfaction and long-term success. This role involves monitoring customer health, proactively addressing concerns, and ensuring customers derive maximum value from the company's talent management solutions. The CSM identifies opportunities for customer references, case studies, and strategic upselling or cross-selling to support customer growth and engagement. By aligning customer needs with the company's innovative HR technology, the CSM plays a critical role in driving customer retention and expanding the company's footprint in the talent management space.
Key Responsibilities
- Managing the customer relationship and satisfaction for assigned accounts Monitoring and reporting on customer health, and proactively addressing issues and concerns
- Ensuring customers are maximizing the value of the product and are satisfied with their purchase
- Identifying opportunities for customer references and case studies
- Identifying opportunities for upselling and cross-selling
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